Returns Policy

Returns Policy - USA

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.

Please note: The cost of returns is the responsibility of the customer, and we cannot refund original shipping costs.

To initiate a return, please contact us first. If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

For any return-related questions, feel free to reach out to us.

Damages & Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

If you have any questions or concerns about a specific item, please contact us.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the original item and, once the return is approved, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 20 business days to your original payment method.
• Processing times may vary depending on your bank or credit card provider.
• If you haven’t received your refund after 25 business days, please contact us.

Thank you for shopping with Clooudie!